We're committed to providing our customers with the best shopping experience possible. Here are some answers to common questions we receive:

Collapsible content

Do you ship to my country?

Yes. We proudly ship worldwide!

We’ve shipped cute desk accessories to over 200+ countries and we love adding more to the list!

Plus, you get free worldwide tracked shipping :)

How long does shipping take? When will I receive my order?

Our capacity for international shipping means that our suppliers are located all over the globe. Please note that orders may take between 2-4 weeks to arrive (to be safe).

Tracking numbers are sent by email after a short processing period.

It usually takes us 1-5 days to process orders. We aim to ship all items on-time, but in rare cases it can take longer. Any orders not received within 8 weeks qualify for a full-refund or reship!

My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number via email.

Note: it can take up to 7 days for shipping activity to update.

Have your tracking number at hand? You can track your order's status here.

Can I return my items?

If your item arrived damaged or defective or you've received the wrong item, please contact our customer support team at info@mydeskco.com within 7 days of receiving the item and we'll issue a replacement or a refund. Please include photos or videos of the damaged item in your email to us.

Please note that this point in time we don't offer returns or exchanges for any other reasons, including if you've changed your mind about the item. We apologize for any inconvenience this may cause.

Can I change or cancel my order?

We aren't able to make changes or cancel an order after it has been placed. Hence, please ensure that you have entered in your details correctly. We apolygise for any inconvenience caused.

What methods of payment do you take?

We accept ALL major credit cards, PayPal, and After Pay.

All payments are securely processed with 128-bit encryption!

Do you offer promotional or affiliate opportunities?

We do and we’d love to hear from you! :)

Head here for more information.